Analytics and Usage

See how people use your voice agent from the main dashboard.

Before you begin

• Open the Babelbeez dashboard in your browser.

Where to find it

• Click Overview in the left sidebar to return to the main starting section of the dashboard.

What you’ll see

A sessions table with these columns:

• Voice Agent — which agent the session belongs to.
• Start Time — when the session began.
• Duration — how long the session lasted.
• Summary — a brief description of the conversation.

Note: You don’t select agents here. The table already shows which agent each row is for in the Voice Agent column.

Tips

• Look for patterns (busy times, short sessions, or repeated topics in summaries).
• Use summaries to check if visitors are asking for information that isn’t in your Knowledge Base yet.
• If you see very short durations, test the agent in Live Preview to confirm audio and microphone access.

Troubleshooting

• I don’t see any sessions
  • Make sure the agent is enabled in configuration and embedded on your site.
  • Visit your site and start a quick test conversation, then return to Overview.
• Session durations look unusually short
  • Check microphone permissions on your site and device. See Microphone access.
• Summaries don’t match what I expect
  • Ensure your Knowledge Base is up to date (finish crawls and upload recent PDFs).
  • Review your Agent behavior greeting and instructions for clarity.

Next steps

• Keep your agent informed by adding sources in Scrape a single page or Crawl your website.
• If you’re close to limits, review Plans and minute packages.