Upgrades and Scheduled Changes

Change your plan now or schedule a change for later.

Before you begin

• Open the Babelbeez dashboard in your browser.
• Have a payment method ready if you plan to upgrade.

What this does

• Upgrade: applies immediately; you get the new plan’s minutes and features right away.
• Schedule a downgrade: takes effect at the next billing date; your current plan stays active until then.
• Cancel a scheduled change: keep your current plan.

Upgrade your plan (immediate)

1. Open the billing area (Customer Portal) from your account menu.
2. Choose a higher plan that fits your needs.
3. Confirm the change.
4. Return to the dashboard; your plan and balances update shortly.

Schedule a downgrade (later)

1. Open the billing area (Customer Portal).
2. Select a lower plan and choose to schedule the change.
3. Confirm. The new plan will start at your next billing date.

Cancel a scheduled change

1. Open the billing area (Customer Portal).
2. Find the scheduled change and click Cancel.
3. Your current plan remains active.

What you should see

• The Customer Portal shows your current plan and any scheduled change.
• The dashboard reflects your new plan after an upgrade.

Tips

• If you expect a short‑term spike, upgrade now and reassess next month.
• If you scheduled a downgrade and traffic grows, cancel it to avoid limits.
• Keep your email up to date for low‑minutes alerts.

Troubleshooting

• My minutes didn’t update after upgrading
  • Refresh the dashboard. If still not updated, reopen the Customer Portal and confirm the upgrade succeeded.
• I can’t find scheduled changes
  • In the Customer Portal, look for “upcoming change” or “scheduled change” on your subscription.

Next steps

• Learn about balances: Minute usage explained.
• Buy extra minutes: Plans and minute packages.