Customer Portal

Manage your subscription, invoices, and payment details.

Before you begin

• Open the Babelbeez dashboard in your browser.
• Have your payment method handy if you plan to change plans or buy minutes.

What you can do

• View and download invoices.
• Update payment method and billing details.
• Change plans (upgrade now, schedule a downgrade).
• Buy add‑on minute packages.

Steps

1. Open the account menu in the Babelbeez dashboard.
2. Click Customer Portal.
3. In the portal, choose what you want to manage:
   • Subscription plan
   • Add‑on minute packages
   • Invoices and billing details
   • Payment method

What you should see

• Your current plan, next billing date, and any scheduled change.
• A list of past invoices with links to download.

Tips

• If you expect a traffic surge, upgrade your plan or buy add‑on minutes ahead of time.
• Keep billing email and payment method up to date to avoid service interruptions.

Troubleshooting

• I can’t access the portal
  • Make sure you are logged in to the Babelbeez dashboard and try again from the account menu.
• I don’t see my latest invoice
  • Refresh the portal page and check again; new invoices can take a moment to appear.
• My plan change didn’t apply
  • Confirm the change in the portal, then refresh the dashboard. If it still looks wrong, re‑open the portal to verify the plan status.

Next steps

• Understand balances: Minute usage explained.
• Buy extra minutes or change plans: Plans and minute packages.