Manage Knowledge Sources

View, refresh, and remove the pages and files your agent learns from.

Before you begin

• Open your agent in the Babelbeez dashboard.
• Finish any active crawl or upload so you can see final results.

Where to find it

• Open Train Voice Agent in the left menu.
• You’ll see a list called the Knowledge Base with your added sources.

What you can do

• See each source (website page, single page, or PDF) with status and summary.
• Delete a source you no longer need.
• Update a source that has already been processed.
• Add a source that has been discovered, but not processed yet.

Steps

1. Open Train Voice Agent.
2. Review the Knowledge Base list.
3. To delete a source
   • Click the checkbox next to the item you no longer need.
   • Confirm deletion.
4. To cancel a running crawl
   • If a crawl is in progress, click Cancel on the job controls.
   • The crawl stops and no more pages will be ingested.
5. To refresh out‑of‑date content
   • For a single page: update the page by clicking Update.
   • For a PDF: upload the updated file, then delete the old one.

What you should see

• Each item shows a status (for example, processing → ready).
• Deleted items disappear from the list.
• Cancelled jobs stop adding new entries.

Tips

• Keep the list tidy—remove old PDFs and pages you’ve replaced.
• Add your most important pages first (FAQs, pricing, services) to get value quickly.
• If you test on staging and production, keep sources consistent across both sites.

Troubleshooting

• I don’t see new pages from a crawl
  • Make sure you clicked Confirm after Discovery. Large sites take longer to finish.
• A source shows errors
  • The page might be blocked or require login. Use public pages only.
• The agent answers with old details
  • Re‑add the page or upload a new PDF, then remove the outdated source.

Next steps

• Add more content: Scrape a single page or Crawl your website.
• Test in Live Preview and ask questions covered by your sources.