Test Your Live Agent

Make sure the agent works on your website after embedding.

Before you begin

• You added your site in Configure allowed domains.
• You embedded the code via Embed on any website or installed the WordPress plugin.

Steps

1. Open a page on your live website where the agent should appear.
2. Look for the round voice button in the corner of the page.
3. Click the button.
4. When the browser asks for permission, click Allow to use your microphone.
5. Say “Hello.” Then ask a simple question your agent should know (for example, your hours or location).

What you should see

• The agent greets you and starts a conversation.
• Replies sound natural and use information from your Knowledge Base.

Tips

• Test on both desktop and mobile if possible.
• If you manage staging and production, test both sites. Add both domains in Configure allowed domains.

Troubleshooting

• Agent not showing
  • Confirm the embed code is just before </body> on that page (or the plugin is activated).
  • Make sure the page’s domain is listed in Configure allowed domains.
  • Clear your site cache and hard refresh (Shift + Refresh).
• No microphone prompt
  • Your browser may have blocked it. See Microphone access.
• No audio or no reply
  • See No audio or response.
• Answers don’t use your content
  • Check that your Knowledge Base entries show as complete (for example, your crawl has finished).

Next steps

• Continue teaching the agent with Scrape a single page or Crawl your website.
• Adjust settings in Configure Voice Agent, then test again.